Aldi Hotline. How to file a complaint or request?
You are a client of ALDI Sp. z o.o. and you have encountered problems such as: using cards and coupons, installing the mobile app, you can send an inquiry, leave a complaint, report a problem to customer support or ask a question. On the page I have collected available ways to contact the company that I was able to find.
Address and Phone
| Free hotline | 800 118 118 | |
| Telephone contact | +48 32 35 70 300 | |
| Pluxee Customer Service Center | +48 22 535 11 11 | |
| obsluga.klienta@aldi.pl | ||
| Commercial Offers | oferty.handlowe@aldi.pl | |
| Job | praca@aldi.pl | |
| Matters related to land and real estate | nieruchomosci@aldi.pl | |
| Questions related to personal data protection | iodo@aldi.pl | |
| Product complaints | reklamacje@aldi.pl | |
| Complaints regarding card transactions | kontakt@pluxeegroup.com | |
| Pluxee Data Protection Officer (IOD) | privacy.pl@pluxeegroup.com | |
| Address | 41-530, Chorzów, Niedźwiedziniec 10 | |
| Website | https://www.aldi.pl/ | |
| Company size | 4 800+ [3] | |
| Vacancies | 100+ | |
| Social networks | youtube, facebook, linkedin, instagram | |
| Transport | Bus: routes 10, 11, 12, 138, 154, 296, 297, 37, 46, 48 | |
| Mobile application | ALDI - Offers and shopping list | |
Business Hours
| Monday: | 08:00 – 16:00 |
| Tuesday: | 08:00 – 16:00 |
| Wednesday: | 08:00 – 16:00 |
| Thursday: | 08:00 – 16:00 |
| Friday: | 08:00 – 16:00 |
| Saturday: | - |
| Sunday: | - |
Feedback Form
Complaints and Suggestions Form
Complaint – notification of a defect or other non-compliance of the goods with the contract concluded between the customer and the seller. ALDI undertakes to provide a response to the complaint within 14 calendar days from the date of its receipt.
About the Company
ALDI in Poland has over 370 stores and employs over 4800 employees. The company focuses on long-term, fair and reliable business relationships with suppliers and meeting the requirements of a socially responsible company. The brand's slogan is „Once ALDI, always SOMETHING from ALDI”, because people gladly return for their favorite products. ALDI Polska is part of the ALDI Nord Group of Companies – one of the leading international retailers. The company offers customers in eight European countries high-quality products at the lowest possible price. The key to the success of the ALDI Nord Group is a team of over 86,000 employees working in Belgium, France, Germany, Luxembourg, the Netherlands, Poland, Portugal and Spain.
Legal information[3]
| Status: | active |
| KRS: | 0000249820 |
| NIP: | 1070002973 |
| REGON: | 140380391 |
| Registration date: | 2006-01-26 |
| Last change in the KRS: | 2025-09-17 |
| Share capital: | PLN 2,092,149,000.00 |
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