Biedronka Hotline. How to file a complaint or request?

User Ratings

If you are a Biedronka customer and have encountered problems such as: registering or activating a loyalty card, purchasing gift cards, installing the mobile app, you can submit a request, file a complaint, report a problem to customer support, or ask a question. The page collects the available ways to contact the company that have been found.

Prepared by: Petrik Tatyana

Phone: 800080010

Email: bok@biedronka.pl

Go to Company Website

Address and Phone

Customer Service	800 080 010
Contacts for Customers	(22) 205 33 00
Landline Number	(22) 205 33 01
Email
General questions, suggestions and complaints	bok@biedronka.pl
Data protection	dpo.polska@jeronimo-martins.com
Address	62-025, Kostrzyn, ul. Żniwna 5, Jeronimo Martins Polska S.A.
Website	https://www.biedronka.pl/
Company size	80 000+ ^[3]
Vacancies	2500+
Social networks	youtube, facebook, tiktok, instagram, pinterest, whatsapp, messenger
Transport	Bus: Line 2: Kostrzyn, Bus Station - Kostrzyn, Os. Leśne (stop "Kostrzyn, ul. Żniwna"). Line 5: Kostrzyn, Bus Station - Kostrzyn, Os. Leśne (stop Kostrzyn, ul. Żniwna). Line 6: Kostrzyn, Bus Station - Kostrzyn, ul. Sportowa (Stop „Kostrzyn, ul. Żniwna”). Minibuses: Route 101: Kostrzyn, bus station - Kostrzyn, Os. Leśne (stop "Kostrzyn, ul. Żniwna"). Route 102: Kostrzyn, bus station PKS – Kostrzyn, ul. Sportowa (Stop „Kostrzyn, ul. Żniwna”)
Mobile application	Biedronka - Shakeomat, gazetki
Gift cards	25 zł - 1500 zł

Business Hours

Monday:	00:00 – 24:00
Tuesday:	00:00 – 24:00
Wednesday:	00:00 – 24:00
Thursday:	00:00 – 24:00
Friday:	00:00 – 24:00
Saturday:	00:00 – 24:00
Sunday:	00:00 – 24:00

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Complaints and Suggestions Form

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About the Company

Jerónimo Martins Polska S.A. - the owner of Biedronka, the largest retail network in Poland, with stores in over 1300 locations and present in the Polish market for 29 years. By the end of 2023, it had 3569 retail outlets. The company's main strategy principles include carefully selected highest quality products offered daily at low prices. In 2022, Biedronka collaborated with nearly 1400 Polish suppliers, from whom over 93% of the network's assortment came. Jerónimo Martins Polska S.A., with over 80,000 employees, is the largest employer in Poland and the second largest Polish company. The company is a strategic partner of the Responsible Business Forum.