Biedronka Hotline. How to file a complaint or request?

User Ratings

If you are a Biedronka customer and have encountered problems such as: registering or activating a loyalty card, purchasing gift cards, installing the mobile app, you can submit a request, file a complaint, report a problem to customer support, or ask a question. The page collects the available ways to contact the company that have been found.

Section prepared by: Larisa Zhuk

Phone: 800 080 010

Email: [email protected]

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Address and Phone

Phone	800 080 010, (22) 205 33 00, (22) 205 33 01
Email	[email protected]
Address	Jeronimo Martins Polska S.A. ul. Żniwna 5 62-025 Kostrzyn
Website	https://www.biedronka.pl/
Company Size	80 000+ ^[3]
Vacancies	2500+
Social Media	youtube, facebook, tiktok, instagram, pinterest, whatsapp, messenger
Transport	Bus: Line 2: Kostrzyn, Bus Station - Kostrzyn, Os. Leśne (stop "Kostrzyn, ul. Żniwna"). Line 5: Kostrzyn, Bus Station - Kostrzyn, Os. Leśne (stop Kostrzyn, ul. Żniwna). Line 6: Kostrzyn, Bus Station - Kostrzyn, ul. Sportowa (Stop „Kostrzyn, ul. Żniwna”). Minibuses: Route 101: Kostrzyn, bus station - Kostrzyn, Os. Leśne (stop "Kostrzyn, ul. Żniwna"). Route 102: Kostrzyn, bus station PKS – Kostrzyn, ul. Sportowa (Stop „Kostrzyn, ul. Żniwna”)
Mobile App	Biedronka - Shakeomat, gazetki
Gift Cards	25 zl - 1500 zl

Business Hours

Monday:	00:00 – 24:00
Tuesday:	00:00 – 24:00
Wednesday:	00:00 – 24:00
Thursday:	00:00 – 24:00
Friday:	00:00 – 24:00
Saturday:	00:00 – 24:00
Sunday:	00:00 – 24:00

Feedback Form

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Complaints and Suggestions Form

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About the Company

Jerónimo Martins Polska S.A. - the owner of Biedronka, the largest retail network in Poland, with stores in over 1300 locations and present in the Polish market for 29 years. By the end of 2023, it had 3569 retail outlets. The company's main strategy principles include carefully selected highest quality products offered daily at low prices. In 2022, Biedronka collaborated with nearly 1400 Polish suppliers, from whom over 93% of the network's assortment came. Jerónimo Martins Polska S.A., with over 80,000 employees, is the largest employer in Poland and the second largest Polish company. The company is a strategic partner of the Responsible Business Forum.

Chain of stores Biedronka