Nova Poshta Hotline. How to file a complaint or suggestion?
If you have any questions or difficulties, for example: tracking a parcel, receiving a parcel, registration in the personal account or calling a courier, contact Nova Poshta support service. I have collected available ways of communication that I managed to find from the hotline to online chat. Use any convenient option to quickly solve the problem.
Address and Phone
| Contact Center Ukraine | ||
| Hotline | 0-800-500-609 | |
| Vodafone | +38 050 450 0609 | |
| Lifecell | +38 093 450 0609 | |
| Kyivstar | +38 098 450 0609 | |
| City number | +38 044 450 0609 | |
| Contacts for financial issues NovaPay | ||
| For private clients | 0 800 30 79 79 | |
| For legal entities | 0 800 30 49 49 | |
| International Contact Centers Nova Global | ||
| Contact Center Poland | +48 182 111 609 | |
| Contact Center Germany | +49 892 152 6102 | |
| Contact Center Czech Republic | +42 022 550 0609 | |
| Contact Center Romania | +40 312 296 609 | |
| Contact Center Slovakia | +42 155 230 2609 | |
| Contact Center Latvia | +37 162 200 609 | |
| Contact Center Estonia | +37 260 966 09 | |
| Contact Center Hungary | +36 968 006 09 | |
| Contact Center Moldova | +37 322 855 969 | |
| Contact Center Italy | +39 029 994 0609 | |
| Contact Center France | +33 159 420 609 | |
| Contact Center Austria | +43 144 202 22 | |
| Contact Center United Kingdom | +44 180 330 0609 | |
| Contact Center Netherlands | +31 203 695 606 | |
| Ogólne pytania, sugestie i skargi | support_ua@novaposhta.ua | |
| Ochrona danych osobowych | dpo@novaposhta.ua | |
| Dział obsługi klientów biznesowych | corp.com@novaposhta.ua | |
| Address | 03026, Kyiv, Stolychne shosse, 103, building 1, floor 9 | |
| Website | https://novaposhta.ua/ | |
| Company size | 20 000+ [3] | |
| Vacancies | 500+ | |
| Social networks | youtube, facebook, instagram, tiktok, viber bot, telegram bot | |
| Transport | Bus: 311, 313, 567 | |
| Mobile application | Нова пошта | |
Business Hours
| Monday: | 00:00 - 24:00 |
| Tuesday: | 00:00 - 24:00 |
| Wednesday: | 00:00 - 24:00 |
| Thursday: | 00:00 - 24:00 |
| Friday: | 00:00 - 24:00 |
| Saturday: | 00:00 - 24:00 |
| Sunday: | 00:00 - 24:00 |
Feedback Form
Complaints and Suggestions Form
About the Company
Nova Poshta is an international group of companies that provides private and business clients with a full range of logistics and related services. Nova Poshta is a leader in express delivery in Ukraine 1, 5 million + parcels and goods are delivered daily across Ukraine, 24 hours average delivery time between cities, is the fastest delivery in Ukraine, 480 million + parcels and goods are delivered annually across Ukraine and around the world
Legal information[3]
| Full name of legal entity: | NOVA POSHTA LIMITED LIABILITY COMPANY |
| Abbreviated name: | OOO NOVA POSHTA |
| Legal entity status: | Registered |
| EDRPOU code: | 31316718 |
| Registration date: | 19.01.2001 |
| Authorized capital: | 4,654,075.00 UAH |
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