Companies and Brands Specialist
The website is not an official website and was not created in collaboration with the company owner. It is solely for informational purposes, and the only official source of information is the website https://novaposhta.ua/.
Tracking of Nova Post mailings is available without registration.
Track your parcel
Track your parcel, item
You can track a Nova Post parcel online by waybill number via the website, mobile app, or "My Nova Post" personal account. To do this, you need to know the tracking number, which is indicated on the waybill under the barcode:
- Enter the tracking number in the search bar on the website or in the app.
- Click -> Search and get complete information about the status of the shipment.
Track by number
If for some reason the tracking number is unknown, you can visit the nearest order pickup point or call the hotline at +38 098 450 0609.
How to track a parcel without a waybill number?
In the context of receiving or managing a parcel, there is the possibility of identification without directly specifying the express waybill number:
- If you are the recipient of the shipment, you can receive the parcel at the branch without the express waybill number (EN). To do this, you need to contact the branch with an identity document and inform the operator of your phone number.
- The express waybill number (EN) appears in the mobile application immediately after sending. Through the mobile application, which uses your mobile phone number for authorization, you can manage and track your parcels, as well as redirect or pay for delivery services.
I can't track a parcel by Nova Post tracking number, what should I do?
If you cannot track a parcel by the express waybill number, you can take the following steps:
- Check the status of shipment registration.
- Use alternative ways to get information: mobile application, official company website.
- Contact support at the contact center.
- If the problem is related to loss or delay, consider filing a claim.
- The service is temporarily unavailable.
How quickly is information updated?
Data is updated in real time. Each stage of parcel processing - receipt at the warehouse, transfer to the courier - is recorded instantly.
Via mobile app
In 2026, the company offers several tools for delivery control. The main option is a mobile application for Android and iOS. It allows you not only to check the status of the parcel but also to create waybills, pay for services, manage delivery, and participate in the loyalty program.
What additional actions can be performed in the mobile application?
In addition to finding out the location of the parcel, you can also redirect or pay for delivery services. To pay for the cost of basic and additional services online, use the service calculator.
An alternative option is the personal account new.novaposhta.ua on the website. Here all the functions of the application are available, including tracking, but with a familiar interface for working from a computer. This is convenient for business or those who often process shipments online.
By registering, you will be able to:
- Track parcels without re-entering the tracking number.
- Process and pay for waybills online.
- Print necessary documents.
- Order copies of waybills that are not displayed in the "Outgoing", "Incoming" and "Archived" sections in *.pdf format
A phone number is required for registration. 
Online services
In addition to the official Nova Post website, there are several convenient services that users recommend in the comments:
- Check Track - automatically syncs with Gmail, supports over 400 operators. Available both in the app and in the web version.
- Parcels App - ideal for shopping on Amazon, eBay, or AliExpress. Convenient interface, works stably.
- Pkge.net - supports both national postal services and private couriers.
Receive a parcel
You can receive a parcel at the branch, postomat, or order courier delivery to the address:
- Have the waybill number and an identity document (passport or phone with the specified number) with you.
- You can inspect the contents of the parcel before receiving it to make sure everything is in order.
What is volumetric weight and how is it calculated?
Weight can be actual (real weight) or volumetric (calculated based on dimensions). Volumetric weight is determined based on the external dimensions of the postal item using the formula:
Volumetric weight [kg] = Length [cm] x Width [cm] x Height [cm]/4000.or
Volumetric weight [kg, g] = Volume [m3] x 250.Receive a parcel at the branch
This is a classic method. The option is universal and available for any parcels, including large-sized ones and those requiring content verification. At the branch, you can open the box and ensure the equipment is functioning properly or the order is complete.
What sizes of postal items are available?
The following categories are available:
- Documents up to 1 kg 32×23×2 cm;
- Parcel up to 30 kg 120*70 cm;
- Postomat up to 20 kg 40×60×30 cm;
- Cargo compartment up to 1000 kg 300 * 170 cm;
- Box 0.5 kg flat: dimensions 24×17×4 cm;
- Box 1 kg standard: dimensions 24×17×9 cm;
- Box for books: dimensions 29×25×6 cm;
- Box 5 kg: dimensions 40×24×20 cm;
- Box 30 kg elongated: dimensions 100×40×30 cm;
- Tube 120 Rectangular: dimensions 120×14×11 cm.
Receive a parcel at the postomat
A quick and convenient method, but it only works under certain conditions. It is necessary that the services and goods are paid for in advance, and that the official application with active internet, Bluetooth, and geolocation is installed on the smartphone. If the parcel does not fit in the compartment, it will be automatically redirected to the nearest branch. 
Courier delivery
An optimal option for those who value comfort. The courier can bring the parcel right to the door or office. Different combinations are available: "Address-Address", "Branch-Address", "Postomat-Address". Thus, delivery becomes as flexible as possible. 
Rates and service calculator
The cost of Nova Poshta delivery depends on weight, dimensions, additional services, and packaging materials.
- The final price consists of three parts:
- basic tariff (delivery or fulfillment),
- paid options (labeling, inspection, scanning, etc.),
- cost of packaging.
Are parcels inspected upon sending?
According to rule 18 - the branch operator has the right to require the item to be presented for inspection and verification of contents in case of doubts that the item contains items from the category prohibited for mailing. The inspection of the contents of the item must be carried out in the presence of the sender and with his consent.
When can you receive a postal item without identity verification?
An item without documents can be issued if the declared value is less than 30,000 ₴, and the item is paid for or the value of the money transfer is less than 5,000 UAH
What is needed to receive an item worth 5,000 hryvnias or more?
Items with a declared value from 5,000 ₴ to 30,000 ₴:
- Present an identity document.
- Report the code from the SMS notification sent to the number.
- Using a mobile application.
Fulfillment and warehousing services
For e-commerce and business, the company offers a fulfillment service - order processing in warehouses. It includes unloading, placement, picking, packing, and shipping.
The cost depends on the weight:
- up to 1 kg - from 15 UAH for the first unit,
- up to 2 kg - from 20 UAH,
- up to 10 kg - from 25 UAH,
- up to 30 kg - from 40 UAH.
For palletized cargo:
- up to 0.49 m² - 80 UAH,
- up to 0.99 m² - 100 UAH,
- up to 1.49 m² - 130 UAH,
- up to 2 m² - 150 UAH.
What happens to undelivered postal items?
After the expiration of all established storage periods for unclaimed items (30 days),such items, by the decision of the operator, become his property or are destroyed (disposed of).
How long is a parcel stored at the branch?
The first 7 days - free of charge. From the 8th to the 30th day - paid storage (from 15 UAH per day). After 30 days - the parcel is considered undelivered. Pallets are stored free of charge for 3 days.
Additional services
Options can be added to the price:
- product inspection upon return - 7 UAH,
- additional packaging with promotional materials - 3.40 UAH,
- labeling - 1.34 UAH per piece,
- scanning of serial numbers - 0.97 UAH,
- stretching a pallet - 70 UAH.
These features are especially in demand by businesses. For example, labeling and scanning allow for strict accounting of equipment and electronics.
How and where to file a complaint about postal services?
At the operator's office. Electronically by email: support_ua@novaposhta.ua.
A complaint can be filed within 6 months of the mailing date.
It is very convenient that a complaint can be filed both in person and online, which saves time.
Packaging cost
Nova Poshta offers a wide selection of boxes, bags, and envelopes. Examples of prices:
- box 0.5 kg - 8 UAH,
- box 20 kg - 57 UAH,
- box for laptop - 28 UAH,
- branded bag 0.5 kg - 2 UAH,
- envelope with bubble wrap - 3.78 UAH.
Proper packaging reduces the risk of damage and helps with compensation in case of disputes.
What is the cost of a branded box weighing 5 kg including VAT?
The cost of a 5 kg box including VAT is 23 hryvnias.
How much does the service of completing one order (including packaging) for goods weighing up to 1 kg cost?
Completing one order for goods weighing up to 1 kg costs 15 hryvnias for the first piece, including VAT.
Loyalty program «Delivery of bonuses»
Delivery of bonuses is an automatic program for drawing prizes and promo codes for users of the Nova Poshta application.
Participation in the program does not require registration. It is enough to use the application and send or receive parcels. There is a banner on the main screen where you can check active promotions.
At different times, PlayStation 5, branded hoodies, promo codes for delivery were raffled. Prizes are updated, and participation remains free.
What are 'Boxiki' and how can program participants use them for profit?
'Boxiki' are conditional units used only for accounting purposes, which are not a means of payment, currency, or income. A participant can 'utilize' accumulated Boxiki for discounts from current prices on goods and/or services.
How many 'Boxiki' are credited to a program participant for sending a parcel via postomat or address delivery compared to sending via branch?
For sending via postomat or address delivery, the participant is credited with 20 Boxiki, while for sending via branch, 10 Boxiki are credited.
Rules and restrictions
List of prohibited items
The transportation of hazardous substances, weapons, drugs, pressurized cylinders, and a number of other categories is prohibited. The sender is responsible for the contents.
General provisions
list of dangerous shipments from November 31, 2022
Permitted goods for transportation
Open the list of goodsRules for participation in the Loyalty Program «DELIVERY OF BONUSES»
In these Rules for participation in the Loyalty Program «DELIVERY OF BONUSES» (hereinafter also referred to as the Rules),the following terms are used in the following meanings.
General provisions
list of rules from September 10
Rates
for basic services from May 01, 2024
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